Frequently Asked Question

What do I do if the wired connection is not working?
Last Updated 9 years ago

The first thing to verify if your wired Ethernet connection is not working is that the power strip located in your kitchen closet is plugged in and powered on. As well, there should be three power cords plugged into the strip which then go into the grate. If everything is plugged in and on, please fill out a support ticket with as much information as possible about your problem. For example, when you plug the Ethernet cable into your computer, does it register the cable as being there? If it does, what error are you receiving when trying to browse the internet? Knowing these facts will help us to resolve your problem as quickly as possible. And as always, please include your phone number and address in the ticket. Thank you!

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